AEL’s Account Terms

Customers in good standing, extending over 6 months, are eligible to receive 45 day net credit terms from date of invoice. All invoices unpaid over 45 days are considered past due.

AEL’s Warranty

Any AEL Product found to be defective in material and workmanship during normal use will be repaired or replaced at AEL’s discretion as follows:

  • Hardware - Lifetime 
  • Soft Goods - 1 Year Pro-tech® 
  • Soft Goods - 18 Months Pro-tech® 
  • Hardware - Lifetime 

AEL makes no other warranties regarding AEL products, express or implied, including but not limited to any implied warranty of merchantability, fitness for a particular purpose or noninfringement.

AEL’s Return Policy

All returned items must be labeled with a return authorization (RA) number which can be obtained by calling AEL’s customer service department at 866.656.1486. An RA number is valid for 30 days from the date of issue. All returns are subject to inspection by us and some returns may be charged a restocking and/or rework fee, at our discretion. Custom fabricated products may not be returned.

Although our quality control system is excellent, and errors are very rare, they do sometimes occur. Should you experience any problem, please report it to AEL’s customer service department as soon as possible so we may take the necessary corrective action.

AEL’s Liability

AEL’s liability and the buyer’s remedies regarding AEL Products will be limited solely to repair, replacement or credit at AEL’s option, with respect to AEL Products returned to AEL within the applicable time periods specified under the Warranty Policy above.

AEL’s liability will in no event be greater in amount than the purchase price of the products. AEL will not be liable, under any circumstance, for consequential or incidental damages, including, but not limited to, labor costs or lost profits resulting from the use of or inability to use the products or from the products being incorporated in or becoming a component of any other product. AEL will not have any negligence or other tort liability to you, or any third party, arising from the products.

We reserve the right to continue to provide state-of-the-art products. Therefore, specifications may be changed without prior notice. Adaptive Engineering Lab, Inc. shall not be responsible or liable for misapplication or misuse of our products. We recommend experienced professionals be consulted in selecting and applying our products.