A Letter from AEL's Vice President & General Manager, Jill Patty

March 24, 2020

 

Dear AEL Customers:

Times are challenging; but of all industries, our industry proudly knows all too well how to adapt.

Although Wisconsin’s governor, Tony Evers, has issued “Emergency Order#12, Safer At Home Order” to go into effect March 25, 2020; AEL anticipates no immediate disruption in business.

 

AEL is a Wisconsin Essential Business

AEL, as well as all subsidiaries of Diversatek, Inc., are deemed essential by the U.S. Department of Homeland Security CISA.  Given that AEL and all subsidiaries of Diversatek, Inc. participate in medical device manufacturing, it is therefore the policy of the United States government that these industries function with minimal disruption in the event of an emergency.

 

AEL is Striving to Maintain Lead Times & Provide Continuing Support

AEL takes its responsibilities to its employees and customers seriously.  We are taking swift actions to mitigate risks for essential employees reporting to work using the guidance provided by the Centers for Disease Control and Prevention (CD), World Health Organization (WHO), and state health authorities.

We monitor our supply chain and manage our safety stock arrangements daily. As such, we expect to maintain our standard lead times:

  • Stock orders ship in 1 business day (this covers the majority of AEL orders)
  • Custom orders ship in 5 business days or less

AEL’s Customer Care and Customer Success teams are available by telephone, email, and website instant chat during normal business hours.   All orders and quotes are being processed as before.  In addition, AEL’s website continues to be a reliable, fast, and convenient resource for product info, as well as immediate quotes and orders. 

 

AEL Offers Drop Shipping to Protect You and Your Client

Each day, AEL is looking for options to work with our Complex Rehab Technology distributors to help diminish the barriers that COVID-19 are presenting to our industry.  One solution includes offering drop shipping directly to the client.  Drop shipping helps allow access to critical AEL products, while also protecting the client and the assistive technology professional.  

If you would like to learn more about AEL’s option to ship product directly to your client, please contact CSR@AELseating.com

 

Our team at AEL is working hard to continue to be a reliable Complex Rehab Technology provider.

Stay Healthy, Stay Strong – and together we will emerge from this united, focused and undefeated.

 

Best Regards,

Jill Patty

Vice President | General Manager